Frequently Asked Questions for Canon Training Online v3

Most of the questions we get about this web training are covered in this document.
Click on the questions below to get answers.

General Questions:
What kind of system is necessary to take the training?
How do I start?
Once I start, do I have to keep going until I'm done?
As a new tech to Canon, what is necessary to complete my technician certification?
I'm a current Canon tech, what is necessary for my re-certification?
What is the Photo Printer Specialist Module?
After I complete my training, how long does it take to get my certificate?
I just finished the training, can I order parts now?
If I move to another location, what happens with my Canon certification?

Registration Questions:
I'm new to Canon, how do I register?
I'm not a Canon tech yet, what do I put in the Technician ID field?
I've already been certified before, do I need to register again?
Is my personal information safe?
I forgot my Tech ID. How do I get it?
I just registered, but I haven't gotten my password yet. What happened?

Technician's Control Center (TCC) Questions:
What is the Tech Control Center?
There are some icons in the menu bar. What are they for?
Can I change my personal information or password?

Simulation Questions:
What is a simulation?
How do I find the answer?
I've tried the Service Manual Fixes, but I still can't pass the simulation. What am I
    doing wrong?
I fixed the initial problem but I still get an error. What's going on?


General Questions:

Q: What kind of system is necessary to take the training?
You need to have a pentium class PC with 256MB RAM, sound capabilities and access to
the internet. A 56K modem will work, but because of large file downloads, a broadband
connection is highly suggested. You will also need:
> Microsoft Internet Explorer 6.0 or higher browser
> Cookies and Java script enabled
> Pop-up killers need to be turned off for CTO
> Macromedia Flash 8 or later plug-in
> Microsoft Media Player


Q: How do I start?
It's as easy as 1, 2, 3... or just 2, 3...
1. Register: If you haven't done Canon printer training before (if you have, skip this step)
2. Log In: Enter your Tech ID and Password... Then click [ok]
3. Click any Section: Start with any module and... GO
!

Q: Once I start, do I have to keep going until I'm done?
No... The training server will keep track of all sections that you complete. You can come
back to them whenever you have time.


Q: As a new tech to Canon, what is necessary to complete my technician certification?
Here is how Canon technician certification works:
All techs need to pass the Technical Core Module (TCM) module. Then, to get printer
certified, the Printer Training Module (PTM) will need to be completed. For those techs also
wanting to be fax certified, go on to the Fax Training Module (FTM) and complete that.
> TCM + PTM = Canon Printer Certification
> TCM + FTM = Canon Fax Certification


Q: I'm a current Canon Tech, what is necessary for my re-certification?
Current Canon techs have two ways to achieve re-certification.
1. Complete all the section tests and new simulations as before. Don't forget that as a
current technician, you don't have to take the "grandfathered sections" tests. Those are the
sections that have a check mark next to them.
2. The other way is the "Test-Out" option. This option, only available for techs who were
certified before, allows you to take a single 20-question, timed test. When you successfully
complete it, you will receive credit for each section in the module all at once. You only get
three chances to pass it, so be ready before you start. The test-out option is available for
each module (TCM, PTM, and FTM).


Q: What is the Photo Printer Specialist Module?
The Photo Printer Specialist Module was initially designed to inform technicians about
the special functionality and technology of photo printers. The target customers for the
higher-tech printers are different, and they have to be handled a little bit differently. All
technicians are welcome to take this training module, but it isn't required for printer
certification.


Q: After I complete my training, how long does it take to get my certificate?
How long does it take you to print an 8.5" x 11" color page? Now you don't have to
wait for us to send your certificate. We allow you to print your certificate after
successfully completing the training. Just click on the "Print Certificate" link at the
end of the module that you have finished. Don't forget to use some nice paper or photo
paper and set the driver for your paper choice and landscape orientation.


Q: I just finished the training, can I order parts now?
No... Processing your certification does take a little time. Please allow 3 business
days to enter your information into ECP Online (our electronic claims program), and
then you will be good to go.


Q: If I move to another location, what happens with my Canon certification?
As long as you are certified under the current training requirements, you will
still be a Canon certified technician. If you start work for a different Canon
authorized ASF, just let us know and we'll update our records for your new company.
Then, you can update your ASF information by clicking on the "edit profile" link in
the TCC page.


Registration Questions:


Q: I'm new to Canon, how do I register?
Just click on the "Need to Register?" link. You will then go to the registration
form. The fields that are required are: First Name, Last Name, Email Address #1,
Current ASF Name, and ASF Account Number. All other fields are optional. When you
click the "Register" button, you will get an email with your new Canon tech ID and
your initial training password.


Q: I'm not a Canon tech yet, what do I put in the Technician ID field?
Leave that field blank. The server will issue you a new Canon Tech I.D.

Q: I've already been certified before, do I need to register again?
No... All you have to do is log-in with your Tech ID and password. Then you are
ready to re-certify.


Q: Is my personal information safe?
Yes... Any information you share is secure. We understand the importance of
privacy. We like to know about the technical background of our techs so that we can
provide the right information and programs that are appropriate for our techs. Any
information on the site will strictly be used for internal purposes only.


Q: I forgot my Tech ID. How do I get it?
Look on your current Canon Technician Certificate
, or check for it on ECP.

Q: I just registered, but I haven't gotten my password yet. What happened?
We have only found one reason for this: an error in the primary e-mail address
(Email Address #1). The wrong address was input or a typing mistake was made
when it was entered. It only takes about a minute or two to receive the registration
email back from the autoresponder. So, if you don't get the email, call SQE support
at 800-567-9092 or
send an email to cto@cusa.canon.com.


Technician's Control Center (TCC) Questions:


Q: What is the Tech Control Center?
This is the page where everything is one click away. You can:
> See your personal information and change it when necessary
> See your current status and when you completed each training "
module"
> Go to any training section as well as see which sections you have completed
> Go to the "
Test Launcher"
> Go directly to ASF Online's Main Page

> Print your Canon Certificate


Q: There are some icons in the menu bar. What are they for?
These are quick link icons that will take you to various areas in Canon Training
Online (CTO) and ASF Online.

Test Launcher This link will take you to the Test Launcher. You can start section tests from there or view your scores on completed tests.
Tech Control Center This link will transport you to your training TCC page.
ASF Online Clicking on this icon will take you to ASF Online.


Q: Can I change my personal information?

Yes...
Both your personal profile and your log-in password can be changed.


Simulation Questions:


Q: What is a simulation?
Simulations are virtual machines that have a common problem... or two. These
exercises in fixing common problems are the heart of CTO, and fixing these
"products" will really help you when you see the real thing in your shop.


Q: How do I find the answer?
With your new found knowledge of Canon printers and multi-function units
(along with a few flowcharts and documentation), and a detailed look at the
troubleshooting sections, you will be able to do pretty well. When researching
a problem, we suggest that you look at the troubleshooting flowcharts in the
training first and then check for specific problems in Canon's Technical
Knowledge Base (TKB) on ASF online. Then follow those procedures.


Q: I've tried the Service Manual fixes, but I still can't pass the simulation. What
am I doing wrong?

While the Service Manual has a lot of useful detailed information, many answers
to today's printer problems are simpler and more subtle. That's why we suggest
that you look in the training troubleshooting flowcharts and the TKB for more
practical, time and cost saving solutions.


Q: I fixed the initial problem but I still get an error. What's going on?
Sometimes it's not just one thing. Some problems (when fixed) might cause an
additional error. Sometimes it's an additional hardware problem, maybe the
firmware needs adjusting or it could be a reassembly issue. Search the TKB for
additional help.